Privacy Policy

1. Introduction

LLMTune ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fine-tuning and AI model deployment platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Authentication credentials (OAuth tokens for GitHub/Google)
• Workspace and billing information

2.2 Training Data and Models

When you use our fine-tuning services, we process:

• Datasets you upload for training
• Model configurations and training parameters
• Fine-tuned model checkpoints and outputs
• Training job metadata and telemetry

2.3 Usage Data

We automatically collect information about how you use the Service:

• API requests, tokens processed, and inference latency
• Feature usage and interaction patterns
• Device information, IP address, and browser type
• Log files and error reports

2.4 Payment Information

Payment processing is handled by Stripe. We do not store credit card information. We receive:

• Billing address and payment method metadata
• Transaction history and subscription status

3. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving the Service
• Processing fine-tuning jobs and serving model inferences
• Managing your account, workspace, and billing
• Monitoring usage, performance, and security
• Sending service-related notifications and updates
• Responding to support requests and inquiries
• Complying with legal obligations and enforcing our Terms of Service

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure infrastructure. Training data and models are processed using IO.net compute resources with NVIDIA acceleration. We implement encryption at rest and in transit.

4.2 Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You can delete your account and request data deletion at any time by contacting support@llmtune.io.

4.3 Security Measures

We implement industry-standard security measures including:

• Encryption (TLS/SSL for data in transit, encryption at rest)
• Access controls and authentication
• Regular security audits and monitoring
• API key management and scoped permissions

5. Data Sharing and Disclosure

We do not sell your data. We may share information only in the following circumstances:

• Service Providers: With trusted third-party providers (e.g., IO.net for compute, Stripe for payments) who assist in operating the Service
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@llmtune.io.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, analyze usage, and improve the Service. For detailed information, see our Cookie Policy.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@llmtune.io